STANDARD TERMS AND CONDITIONS, Privacy Policy and Refunds/Cancellations

Welcome to RAAS Academy!

Please read the following Terms and Conditions carefully before using our website or LMS (Learning Management System). By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions.

In this document, "RAAS Academy", "Company", "we", or "us" refers to the provider of the services, while "user", "you", or “customer” refers to the individual or entity using our services.

1. Acceptance of Terms

By accessing any part of our website, content, or LMS, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions. If you do not accept any of the terms, you are advised to cease using our website, products, or services immediately.

If a third party (such as an organization or another person) grants you access to our platform, that party assumes full responsibility for any liabilities or damages resulting from the access.

2. Usage Rights

RAAS Academy is the sole owner and operator of the website, its content, products, and services. Unless otherwise explicitly permitted, you may only use the site and its materials for personal and non-commercial purposes under specified conditions.

Materials (images, logos, designs, content) may not be used for commercial gain without written consent.
Users may print or download content for personal, non-commercial use.
Reproduction, distribution, transmission, or public display of any material from our platform is strictly prohibited.

3. Access and Availability

Any user with an internet connection can access certain free services. However, RAAS Academy is not responsible for any internet, hardware, or software costs incurred. The user is solely responsible for the functionality of their own equipment and connection.

Users will require login credentials to access paid or restricted areas. We reserve the right to grant or revoke access at our discretion if a user violates these Terms.

4. Third-party Services

We collaborate with third-party service providers to enhance functionality. By accepting these Terms, you also agree to abide by the terms of these providers. RAAS Academy is not liable for disruptions caused by third-party services.

5. Use of Cookies

We use cookies to store, manage, and retrieve data to improve your browsing experience. Some cookies may come from third-party advertising or analytics partners. By using our website, you consent to the use of cookies.

6. User Conduct

When registering or enrolling in a course/program, users agree to:

Not create multiple accounts.
Comply with these Terms and any program-specific policies.

Users shall not:

Copy, redistribute, or modify any RAAS Academy content for commercial purposes.
Share or upload any unauthorized, illegal, obscene, or defamatory content.
Use bots, scripts, or automated tools to access or manipulate the platform.

7. Intellectual Property

All content available on RAAS Academy’s platform is copyrighted and owned by RAAS Academy or its affiliates. Any unauthorized use constitutes copyright infringement.

If your copyrighted work appears on our platform without authorization, you may contact us with:

A description of the copyrighted work.
Location of the infringing material on our site.
Proof of ownership or authority.
Contact information.
We will respond appropriately upon verification.

8. User-Generated Content

RAAS Academy does not pre-screen user comments or content. Such content reflects the views of the user and not of RAAS Academy. However, we reserve the right to:

Remove comments that are offensive, unlawful, or violate third-party rights.
Monitor and manage posted content on any of our digital forums or social media platforms.

By posting, you grant RAAS Academy the right to use, reproduce, and publish your contributions.

9. Linking Policy

Users must obtain written permission before linking to our website. We may request removal of such links at any time. Linking to our site:

Should not misrepresent RAAS Academy.
Must not connect our content with inappropriate, offensive, or illegal websites.
Should not imply endorsement where none exists.

10. Transactions & Payments

By making a transaction on our website:

You agree to the terms of that transaction, including payment, subscription timelines, processing fees, and taxes.
No warranties are provided regarding our products or services unless stated in writing.
RAAS Academy reserves the right to modify pricing, limit orders, or refuse service at its discretion.

11. Platform Security

Users must not:

Attempt unauthorized access to accounts or features.
Hack, tamper, or disrupt the functionality of the platform.
Upload harmful software (viruses, trojans, worms).
Advertise or spam users.
Post illegal, explicit, or misleading content.

Violations may lead to civil or criminal prosecution, and RAAS Academy will cooperate with law enforcement as necessary.

12. Termination of Access

RAAS Academy may, at its discretion, suspend or terminate user access to the platform without prior notice if:

The user violates any part of these Terms.
Intellectual property rights are infringed.
Unauthorized content is uploaded.
User conduct is inconsistent with the platform’s standards.

We reserve the right to retain user data even after termination.

13. Career Services Terms

RAAS Academy may collect and use personal information from job seekers only for recruitment and management purposes. This data will be:

Used strictly for hiring purposes.
Maintained securely and kept up to date.
Accessed only by authorized personnel.

We may contact job seekers via phone, email, or other communication channels.

14. Updates and Changes

We may update our platform and Terms of Service at any time. These updates may:

Add or remove features.
Change the appearance or functionality of services.
Be subject to the same Terms and Conditions.

We are not obligated to maintain or restore previous features or versions.

15. Dispute Resolution

To resolve a dispute, a Notice of Dispute must first be sent. Within 60 days, we will attempt informal negotiations. If unresolved after this period, either party may initiate arbitration.

Any dispute not resolved within 60 working days via support may be escalated to our Grievance Officer.

Grievance Officer: Mr. Ajay Kandimalla

Email: Grievance query

16. Entire Agreement

These Terms constitute the complete agreement between you and RAAS Academy. Any additional terms must be agreed upon in writing. You may not transfer your rights or obligations under this agreement to another party.

By using this website, enrolling in a program, or submitting a form, you acknowledge and agree to receive communications (SMS, email, or calls) via third-party platforms for promotional or informational purposes.

Privacy Policy

At RAAS Academy, safeguarding your privacy is a top priority. We employ industry-standard tools and best practices to protect your data and maintain confidentiality. All personal information is handled in accordance with our Terms of Service and this Privacy Policy.

1. Use of Personal Information

a. General Use

We collect your personal details when you visit our website or register on our LMS platform. This information is necessary for account setup and validation.

When you access our website or LMS, your IP address is automatically recorded to help us understand your browser type and operating system.

We may also use your contact information to send updates, promotional content, and product announcements via email, provided you’ve opted in.

b. For Employment and User Services

To support internal operations, hiring processes, or service personalization, we may collect your email, communication preferences, and interaction history with our recruitment or LMS systems. You may update or request modifications to this data unless it has already been shared for business-critical operations.

2. User Consent

a. How We Obtain Consent

When you submit personal data for completing a transaction (e.g., order placement, credit card verification, delivery setup), we treat this as your consent to collect and use that data.

If we require your data for purposes beyond the original transaction—such as marketing—we will seek explicit permission.

b. Withdrawing Consent

You may revoke your consent at any time by contacting us at contact@raasacademy.com to stop further communication or data processing.

3. Cookies and Tracking Tools

Cookies are small files stored by your web browser to help recognize your device and personalize your experience. We use them to analyze performance, store preferences, and monitor user behavior across the site.

Technologies like JavaScript, Odoo, and Flash cookies may be used to collect information such as session length, download errors, scroll behavior, and device specifications.

Data collected may be shared with fraud prevention partners, advertising platforms, or analytics tools, and used to improve our offerings or prevent unauthorized activity.

4. Managing Cookies

Cookies help track areas of the site you visit and improve your browsing experience. While cookies do not store identifiable personal data, disabling them may limit the functionality of certain site features.

5. Third-Party Data Sharing

We may share your data with trusted third-party partners—like advertisers, analytics firms, and collaborators—for service improvements, targeted marketing, or research purposes. Any such sharing complies with relevant privacy standards.

6. International Data Transfers

Your data may be accessed or processed by team members or partners located in countries with different data protection laws. By using our platform, you acknowledge and agree to such cross-border transfers, even where protections may differ from your home country.

7. Data Security

While no system is 100% secure, we implement robust security practices—including encrypted connections, SSL technology, and access controls—to protect your data. However, we cannot guarantee full immunity against unauthorized access, and we are committed to acting swiftly in the event of any breach.

8. Affiliates and Business Operations

We may share your data with affiliated organizations involved in service delivery or operational support. All such entities are required to follow our privacy standards.

9. Data Collection and Governance

a. Data Register Maintenance

Our appointed Data Protection Officer ensures that we comply with data regulations by maintaining a Data Processing Register. Employees are responsible for upholding data handling standards under company policy.

b. Data Controller Responsibilities

RAAS Academy is the official Data Controller of any personal data you submit. The organization managing the platform and services is responsible for how your data is used and stored.

10. Data Storage and Retention

We retain personal data only as long as necessary to fulfill our obligations to you or comply with legal requirements. Once data is no longer needed, it is securely deleted, anonymized, or archived in accordance with our data retention policy.

11. Data Protection Measures

All sensitive information is processed over secure connections and transmitted via trusted gateways. We do not retain payment details after a transaction is complete.

Note: While we maintain rigorous security, users should also take measures to protect their devices and data.

Legal Jurisdiction

This Privacy Policy is governed by Indian law, though users may be subject to additional local or international regulations depending on their location.

Using our services, registering, or purchasing implies your agreement to this Privacy Policy.

12. External Links

Our website may contain links to third-party websites or services. We do not control these external entities and are not responsible for how they collect or use your information. Please review their privacy policies before sharing any data.

13. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in laws or services. The updated date at the bottom of this document indicates the latest revision. Please revisit this page regularly for updates.

14. Third-Party Services

We may offer services or integrate features from third-party providers. RAAS Academy is not responsible for these external services or their privacy practices.

For any inquiries regarding your data, including access requests, updates, or complaints, contact our Privacy Compliance Officer at:

📧 contact@raasacademy.com

Refunds/Cancellations

Refund and Cancellation Policy

To access any services, products, or programs offered by RAAS Educational and Management Services Private Limited, you must have an active internet connection and a valid payment method. All payments are processed through integrated third-party payment gateways. RAAS Academy does not store or retain any sensitive payment information during transactions.

Before making a payment, users must agree to the terms and conditions of third-party services like PayPal, PAYTM, RazorPay, etc. RAAS Academy is not responsible for any data loss or issues caused by these external service providers. You are expected to complete payments through the options available on your selected platform.

What does your acceptance signify?

By using our website, registering for an account, or purchasing any services, you acknowledge and accept our Refund Policy.

Refund and Cancellation Guidelines

Refund requests will not be considered valid under the following circumstances:

If more than 7 days have passed since enrollment and the user has not contacted RAAS Academy during the trial period.
If the user has opted for a student loan or EMI plan facilitated by RAAS Academy and the application has been approved at the time of refund request.
Note: Once approved, neither refunds nor loan cancellations are permitted. This also nullifies the 7-day refund eligibility.
If the user breaches any of the terms and conditions listed on the RAAS Academy website and subsequently exits the program.
Sharing of login credentials without formal approval from RAAS Academy may lead to penalties or course expulsion.
If the user has provided false, misleading, or unlawfully acquired documentation, RAAS Academy reserves the right to permanently revoke course access.
Failure to submit required enrollment documents even after three reminders may lead to suspension of access to the LMS platform.
If a user enrolls but fails to attend at least 70% of the trial phase classes within the initial 7 days of registration.

Refund Process

All refunds, when applicable, will be processed through the original payment method used during the purchase. For instance, payments made via credit card will be refunded back to the same card within 5–7 business days. A valid receipt or proof of purchase is mandatory to initiate a refund.

If you're experiencing delays or issues with your refund:

First, reach out to your credit card provider, as it may take some time for the refund to reflect.
Then contact your bank, as processing times may vary.

If you have completed all the above steps and still haven't received your refund, please reach out to us at: contact@raasacademy.com

For cancellations, kindly email us at: contact@raasacademy.com